FAQs

FAQs

Frequently Asked Questions

  • What types of care at home do you offer?
    We provide a variety of care services to meet a wide range of needs. These include personal care, domestic support, medication administration, complex care, dementia care and palliative care. We cater to individuals of all ages, offering personalised support and tailored care plans that promote independence and well-being.
  • What are the benefits of care at home?
    Care at home allows you and your loved ones to remain in the comfort of their own homes, surrounded by familiar routines and possessions. It empowers you to maintain independence and keep control over your daily life. Our personalised care plans help individuals continue to enjoy their favourite activities and make choices about how they spend their time. Care at home also provides peace of mind to your loved ones.
  • What if I want to change my care package?
    If you would like to change your care package, just let us know, and we will make the adjustments as quickly as possible.
  • What is Living Care?

    Live-in Care is an increasingly popular alternative to the care home. It’s where a carer lives in your loved one’s home, remaining on-hand throughout the day and, if required, the night too.

    It’s the perfect solution for those who require assistance with daily activities but would prefer to stay in the comfort and familiar surroundings of their own home – something 97% of us say we want.

  • How soon can I receive care?
    We understand that sometimes care can be required quite urgently. We strive to provide timely support to our customers, and you should hear back from a member of our team within 24-48 hours of your initial contact. However, the specific timeframe may vary depending on factors such as the complexity of your care needs, the availability of suitable carers in your area and any necessary assessments or paperwork.
  • How can I arrange my own care at home?
    To arrange your care at home, simply contact us via phone or via our website. We will discuss your specific needs and conduct a thorough assessment to understand your requirements and to create a personalised care plan. We’ll then match you with a qualified carer and coordinate your care, ensuring a seamless transition.
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